Because we want your visit to the Düsseldorf International to be as pleasant as possible, we are delighted to provide special services for our passengers with disabilities.
Please register with us!In order to receive the kind of services you wish or need at the airport, it is important to register them with your airline early. When you are booking your trip, or at the latest when you are picking up your tickets, please let your travel agency know the nature of your handicap and what special arrangements you will require. Your travel agency will inform the airline with whom you have booked. Then the airline will be able to make any appropriate arrangements for your round-trip, and you will be able to receive the services you wish not only for your departure from or arrival at Düsseldorf, but also at your destination airport.
Handicapped groups are entitled to special check-in privileges if they register soon enough.
ParkingFor our disabled passengers arriving in their own vehicle, we recommend parking in the parking structure P1 directly beneath the terminal or in parking structures P2 or P3 (
see airport map). Handicapped people who are 100 percent impaired in walking and who possess an official walking-impaired handicap pass may park free of charge in all parking spaces. In other words, anyone allowed to park in public handicapped parking spaces may park for free at the airport. Please report yourself at the exit over the intercom. A parking attendant will come to the exit and let you go through as soon as the walking-impaired handicap pass and registration plate numbers are taken down.
Parking at the airport:
Tel.: +49-211-421-6637, Fax: +49-211-421-6640
Arriving by Train or S-BahnMaybe you would prefer
Train to and from the airport. There are approximately 300 connections a day available. With the exception of S-Bahn Line 11, all trains stop at the Düsseldorf Airport Rail Station (
see airport map). If you need help getting on or off the train, please give the 3-S-Zentrale of the Deutsche Bahn advance notification, Telephone +49-211-1792460.
The S-Bahn route 11 stops under the terminal at the underground "Düsseldorf Flughafen Terminal" rail station.
Vom Bahnhof gelangen Sie mit dem "
SkyTrain " zum Terminal.
PortersThe porter will transport your baggage into and out of the airport buildings to the check-in counter, and/or from the baggage pick-up area to your parked car. Porters are neither able to carry passengers nor provide medical assistance.
Porter Service, To Order:
+49-211-421-6888 or +49-211-421-6637, 0211-421-63703
Baggage From Your Door to Check-inThe transfer service offers the service of transporting your baggage from your house to the airport check-in counter.If you wish, the transfer service could check in for you the evening before your departure (
Late-Night-Check-in), so you would only need to worry about getting to the airport.
NRW-Shuttle:
Tel.: +49-211-421-7762, Fax: +49-211-421-6824
LiftmobilIf normal boarding via the passenger gangway is not possible, Liftmobiles will be utilised to put the passenger safely and comfortably inside the aircraft. Wheelchairs can be stored free of charge in the aircraft’s cargo hold. Seeing-eye-dogs are allowed inside the terminals and may be brought on board the aircraft.
Airport BuildingsAll departures areas, central arrivals and the Düsseldorf Airport rail station facilities are handicapped friendly, except for the duty-free shop in departures C which is accessible only by stairs. Elevators and ramps provide for easy mobility from one level to another. All facilities, including restaurants and labelled restrooms and diaper-changing rooms are wheelchair accessible. Wheelchairs are available free of charge. Our services are available to all ill, handicapped or injured passengers.
HotelThe
ArabellaSheraton Airport Hotel has more than two handicapped-friendly rooms located right off the main lobby. If you wish, an Aquatec can be placed in the bathroom.
Tel.: +49-211-41730, Fax: +49-211-4173707.
Special instructions for wheel chair usersOn behalf of the airlines the staff at Klüh take care of wheelchair guests at the Düsseldorf Airport. Your airline is responsible for passenger mobility to or from the aircraft (see Liftmobile).
